At Levi Journey, we want you to be fully satisfied with your purchase of outdoor and travel products. If you are not happy with your order, please review our return and refund guidelines below.

1. Eligibility for Returns

• Products may be returned within 7 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (order receipt) is required to process any return.

2. Non-Returnable Items

• Items damaged due to misuse, neglect, or normal wear and tear.
• Customized or special-order products.

3. Return Process

• To initiate a return, please contact us at [email protected] within 7 days of delivery.
• Our support team will provide instructions for the return process.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be issued within 10 business days through your original payment method (Cash on Delivery orders will be refunded through bank transfer or another agreed method).
• If rejected, we will inform you of the reason (e.g., item not in original condition).

5. Exchanges
If you receive a defective or incorrect item, you may request a replacement instead of a refund. Please notify us within 7 days of delivery.

6. Contact Us
For any questions about our Return and Refund Policy, please reach out at:
📧 [email protected]